Refund policy

Refund and Return Policy

Returns and Exchanges:

  1. Eligibility:
    • Our return policy lasts 7 days from the date of delivery. After 7 days, we cannot offer a refund or exchange.
    • Items must be unused, unwashed, and in the same condition as received, with original packaging.
    • We gladly accept returns for both refunds and exchanges.
  2. Conditions for Return and Exchange:
    • Items must be free of animal/human hair, glitter, powder, skin cells, or any other matter.
    • Items with piling, strong odors (e.g., smoke, cologne, detergent), or stains (e.g., deodorant) will not be accepted.
    • Items must not be washed or dried.
    • We cannot accept returns or exchanges for water bottles, face masks, underwear, or socks due to hygiene reasons.
    • Swimwear can be returned only if the original liner is still attached. Returns will not be accepted if the liner is detached.
  3. Return Process:
    • Contact us at info@push-athletics.com within 7 days of receiving your order to request a return or exchange.
    • Include your receipt or proof of purchase with the return.
    • Obtain a return authorization number and do not send your purchase back to the manufacturer.
  4. Exchanges:
    • Exchanges are only for the same item in different sizes or colors. If your requested size or color is unavailable, a refund will be issued.
    • For exchanges of discounted items between 1% - 49%, the customer is responsible for return shipping costs. Items discounted 50% or more are not eligible for exchanges.
  5. Refunds:
    • Refunds will be processed to your original payment method within 7 days of receiving and inspecting your return.
    • Sale items (including those purchased with discount codes, if marked down) are strictly non-refundable.
    • If a refund is not received, check your bank account, contact your credit card company, and then your bank. Contact us if the issue persists.

Shipping:

  1. Costs:
    • Customers are responsible for all shipping charges related to returns and exchanges. Shipping costs are non-refundable.
    • If you received a faulty or incorrect item, we will refund the return shipping cost upon receipt.
  2. Return Address:
    • Send returns to: Push Athletics, 53 Selous, Avenues, Harare, Zimbabwe.
  3. Shipping Insurance:
    • For items over $75, consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee receipt of returned items.

Additional Information:

  • Product images may vary slightly in color or appearance from the actual item. Returns based on product appearance discrepancies are not accepted.
  • Free shipping is offered one way. Return shipping is at the customer’s expense.